I have always had a great experience at Honest-1 in Roswell. Love the friendly staff, the clean waiting room, free snacks and wi-fi (and even a computer to use). However, this is the first time I am writing a review because they completely lived up to their name by being HONEST. The original quote to replace my A/C compressor was going to cost about $1,000. My car is 14 years old so it seemed reasonable and I agreed to pay. However, after they replaced the part, they realized my issue was mis-diagnosed. Alan was clearly upset by the mis-diagnosis, but they owned up to the mistake, took full responsibility, only charged me $220, and let me keep the brand new compressor as well. It was a huge surprise and so nice to know they really are honest. I've been telling all of my friends, especially females, they can trust HONEST-1. Thank you, Alan, Dennis, Tom & the rest of the gang!
Thanks Dawn for the great feedback. This doesn't happen often, but if we determine that our diagnosis was incorrect - we fix the situation accordingly.
- Honest-1 Auto Care Roswell