The staff was friendly, however, they spent 5 minutes with our car and came back and told us that it wasn't worth putting any money into it and to trade it in and get a new car. Our car wasn't driving rough and it was only making a small noise. After stressing out how we would get a new car unexpectedly, we decided to get a second opinion. The mechanic who gave us our second opinion kept our car for a week and it turned out to just be our radiator. Absolutely disappointed with Honest 1 and the fact that they could have been so severely wrong about the issue of our car. Totally unacceptable.