When the United Automotive shop behind Honest-1 closed, I was so disappointed because in the owner, Alan, I had finally found an honest auto mechanic. Then later, my second auto place, Merlin's, that is located where Honest-1 is now closed. So I was very happy to receive a letter from Alan telling me he was now working at a new business, Honest-1.
When the driver's side interior door handle broke off and I was having to roll down the window to let myself out of my car, I knew just where to take it for repairs. Over the phone, Alan quoted me approximately $100-200 for the door handle, depending on whether the parts had dropped down into the door or not. Yes, it's a lot, but undoubtedly far less than Toyota. I called another repair shop and was given roughly the same price, so I went ahead with Honest-1.
The owner was there. I mentioned that I was just able to get out of my car using the door handle, so the parts were probably still attached, and asked them to please be careful so I didn't have to pay the $200. The owner was very responsive and spoke with one of the mechanics about it.
The wait in the waiting room was actually pleasant -- clean, cool, comfortable and free WiFi. They had free cans of soft drinks and pretzels. Who does that? Wow. They also would have given me a courtesy drop off and pick up at my home had I not wanted to wait.
It took just an hour for repairs. The owner charged me only about $100, and for that price they also checked other things (like brakes) and gave me the status of them. I was bracing for "here comes the hard sell" like I'd get at the dealership, but I was told everything else was fine.
And I get in my car and they had actually left a thank you card signed by the mechanic and an accompanying baggie of wintergreen Lifesavers tied with a ribbon. No kidding.
This is really as good as a business can get. The work is good, and customer service is outstanding. I'm so thankful they've opened and that I now have a honest mechanic to go to again.