This is not directly with Honest 1 but rather a referral by one of the Honest 1 staff. A man named Rob Butler was recommended by Honest 1 staff member Tom to replace both headlight assemblies on my 2007 Honda Accord. Everything seemed ok until a few day later wen I drove the car at night and noticed one of the low beam headlights did not work. It worked when I gave the car to Mr. Butler. When I called him about it, he made no offer to remedy the situation and just had a kind of, "well, that sort of happens" attitude and started trashing the after-factory headlight assemblies I purchased online. When initially contacted, Mr. Butler wanted to brag about how much he wanted to do whatever he could to build a base of clients on service and integrity. I saw no indications that he intended to live up to what he had bloviated about. I'll do what I can through word of mouth and social media to deter anyone from using him.