Top of the line work done here. I have been her at least 5 times now, three times for basic oil changes, and not once have I heard "Oh, you need to have your radiator flushed" or "your you need new break pads" (which I heard elsewhere once when I had gotten a new set only 3 weeks earlier). Twice I have need a repair of one kind or another and each time they do everything right, explain what they will have to do and give a good guestimate BEFORE going deep into the work (when possible).And like kikoolol said, their waiting room has the usual TV, and also free snacks and soda/water (I keep suggesting they add wine, but it has not happened yet) and free wifi for your laptop or use their computer and internet they have set up in there.