Roswell, GA Auto Repair

4.9 (2528)
Honest-1 Auto Care
(770) 876-6956updated hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM
1

EVERYONE BEWARE OF THIS SHOP. I was out of town travelling when my car engine began acting funny. I took it to Honest-1 who immediately stated I needed a new engine totaling $8,000 in parts alone. I decided I would have the car towed back to my home mechanic, it cost me $400 to have the car transported, and another $250 to rent a car to return home to Florida. My local mechanic repaired the car completely in 9 minutes, a fuse had "somehow" been removed. Upon confrontation, Honest-1 stated they would call us back, and never did. They now wont answer the phone. My home mechanic says theres no way fuses just "dissapear". This shop is very dishonest and took advantage of a single mother with 3 children, costing over $650 just to get the car home.

gordy, we are sorry that you are not satisfied with the diagnostic results for your 2015 Hyundai Sonata. When the vehicle was brought into our shop, it was running very rough and the check engine light was on. After extensive diagnostic testing, including pulling four error codes from the car's computer and performing a compression test on all four cylinders, it was determined that the engine needed to be replaced due to internal engine damage causing cylinder misfires. This recommendation was based on the diagnostic test results, the vehicle's longevity, and safety. Honest-1 Auto Care of Roswell has gained a positive reputation over the past 11 years and would never intentionally damage a customer's vehicle. Our service advisor spoke with Kim and a man requesting that detailed documentation be provided to us about how the other shop 'fixed' the car. If gordy/Kim can provide documentation from a certified auto repair shop or dealership that there is no compression problem – then we would be happy to refund our diagnostic charge.

- Honest-1 Auto Care Roswell
1

EVERYONE BEWARE OF THIS SHOP. I was out of town travelling when my car engine began acting funny. I took it to Honest-1 who immediately stated I needed a new engine totaling $8,000 in parts alone. I decided I would have the car towed back to my home mechanic, it cost me $400 to have the car transported, and another $250 to rent a car to return home to Florida. My local mechanic repaired the car completely in 9 minutes, a fuse had "somehow" been removed. Upon confrontation, Honest-1 stated they would call us back, and never did. They now wont answer the phone. My home mechanic says theres no way fuses just "dissapear". This shop is very dishonest and took advantage of a single mother with 3 children, costing over $650 just to get the car home.

5

Attentive, detail oriented, and won't give you the run around. Highly recommend.

Alex, thank you for choosing Honest-1 Auto Care of Roswell! We appreciate the kind words and recommendation. We look forward to seeing you again!

- Honest-1 Auto Care Roswell
5

After taking my car to a dealer for ongoing maintenance, I decided to go to Honest 1 for the first time. Have to say I was very pleased with their excellent service and friendly staff.

5

We were provided a great deal of information and analysis on requested service, as well as what the inspection revealed. No pressure to perform the identified additional service. All done in a timely, professional manner. An excellent experience.

5

Always fair and completed on time. Been using them since they opened.over the years they have worked on all of my vehicles and my son's. Best guys ever. 10 stars!

Judith Britton, thank you for choosing Honest-1 Auto Care of Roswell. We take pride in customer service and appreciate you putting your trust in us for so many years. We appreciate your loyal business!

- Honest-1 Auto Care Roswell
5

Great guys to work with. Professional and helpful and always truthful about the work.

Justin, thank you for your review. We'll continue to be professional and helpful with our automotive repair services, and we'll see you soon!

- Honest-1 Auto Care Roswell
5

I can't say enough about these guys , they are the best in the business! Polite, caring, honesty, they communicate with you or bring you back to show you what's going on.

5

Charlotte Handel, thank you for choosing Honest-1 Auto Care of Roswell. Our goal is to provide our customers with an unbeatable experience every time and we're so pleased to hear we've delivered that. We look forward to helping you again any time you need us!

- Honest-1 Auto Care Roswell
5

Great experience. First I got there early and they were able to squeeze me in. Second, my Jeep has been modified and doing the alignment needed some ingenuity on the part of the tech and he get it done. I appreciate the work and hope I won’t have to see them regain except when I need service 😂.

Moe M, thank you for choosing Honest-1 Auto Care of Roswell. We are so happy we were able to get you in for your Jeeps's alignment. We appreciate the great feedback, and we look forward to seeing you again in the future for your automotive needs.

- Honest-1 Auto Care Roswell
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Honest-1 Auto Care Roswell is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Roswell (770) 876-6956 if you have any issues in accessing any area of our website.