I recently took my vehicle to another repair. Shop where it took 2 weeks for them to tell me why it wasn't starting. Once they did, they told me I had to take it to the dealer to repair. I googled other repair shops in the area, and Honest-1 popped up. We called them, and Chuck was upfront and honest. He told us that they had to do their own diagnostic and why. We had the vehicle towed on a Saturdsy before the holiday, knowing that it would not be looked at by a master technician until Tuesday. By the end of the day, Chuck called my husband and explained what they had found, answered additional questions, and gave us the estimate. We authorized the work, knowing that there was a small chance that additional repairs may be needed. By Wednesday, Chuck called my husband, and the repair worked. They even drove it 17 miles to make sure none of the lights or sensors popped back on. When I got the payment receipt, I was surprised at the detail given. I am definitely going to shift my repair needs to Honest 1.